Frequently Asked Questions
Q: What level of insurance does Intercity Lines carry?
A: Intercity Lines carries $2 million worth of cargo insurance with zero deductible to you. A insurance certificate is available upon request.
Q: What forms of payment does Intercity Lines accept?
A: Intercity Lines accepts MasterCard, Visa, cashier’s check and cash. For credit card payments, we require the cardholder signature on file. Our credit card payment form can be found here: Credit Card Authorization Form
Q: Do you transport motorcycles?
A: Yes. Enclosed transport is available for motorcycles including sidecars, tricycles and other custom motorcycles.
Q: Can I put personal items in the car?
A: Yes, but we need access to the driver’s side seat and must be able to see out the windows. Items must be limited to 100lbs due to weight regulations. Since our insurance only covers your vehicle, we cannot be responsible for items that become lost or damaged during transport.
Q: Do you offer open transport?
A: No. We only offer enclosed transport due to the risks that come with open transport.
Q: What are drivers trained to do to ensure the vehicle isn’t damaged?
A: Drivers are trained to carefully look over a car before it is loaded to note any scratch, ding, dent…anything and everything to acknowledge the condition of the car before it is loaded. The drivers are trained in proper tie down techniques, to use two car covers on every car, and know where to position cars to make the safest ride across the country.
Q: Is dealing directly with a specialty hauler with its own drivers more preferable than working with a company that is a broker, who may farm out shipping to other trucks?
A: Dealing directly with the carrier allows customers to get direct answers regarding vehicle handling, timing, and most importantly, driver contact.
Most reputable carriers do not require a deposit, whereas brokers normally charge a deposit. When you deal directly with the carrier they do not broker it out, so the customer knows exactly who is hauling the vehicle, and with what type of equipment.
INTERCITY LINES does not contract or broker any orders; we haul all cars we book with our drivers and our trucks.
Q: What are the biggest benefits a classic car owner gets by shipping in an enclosed carrier?
A: The biggest benefits with enclosed transport are: the vehicle is inside away from the elements, there’s greater security, a soft tie down system gives more peace of mind as there is no hardware near the car itself, and the carrier is very competent.
Q: Do you have terminals?
A: No. Our only warehouse is in Brookfield, MA. Our service is door-to-door (some restrictions apply).
Q: Enclosed carriers are known to have higher costs than open carriers but what would you tell a classic car owner about the added value they get with enclosed?
A: There is greater security, no exposure to the elements, higher insurance coverage, more competent drivers, better equipment, and the ability to ship additional parts.
Q: How should classic car owners research reputable shipping companies?
A: We recommend independent websites like transportreviews.com; websites like this allow people to report and review carriers of all sorts with experiences good and bad.
Q: What specific hauler features should owners look for to help avoid damage during loading/hauling/unloading?
A: Customers should look for lift gate loading, drip barriers in between decks (if it is a stacking trailer), nylon wheel saddles for tie downs, plastic covers for the seat and floor mats, and a car cover once the vehicle is loaded.
Q: What specific hauler practices should owners look for?
A: Owners should make sure the carrier does a detailed visual inspection of the vehicle before it is loaded, noting its mileage and VIN.
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