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What Our Customers Are Saying ... |
| "Rated 5-Stars" by epinions.com |
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350Z Roadster Transport
Hello Nicki,
What a coincidence, I was just getting ready to
email Intercity Lines with feedback. First let me tell you about my last
experience with auto transport. About four years ago I had a 67 Buick Grand
Sport shipped from the West Coast on an open car carrier. I had heard all of the
horror stories but still took my chances and did it anyway. My Buick finally
arrived with frame damage from being picked up by a fork lift. So as you can
imagine we were not looking forward to another bad experience with an open car
carrier from one of the thousand cowboy gypsy brokers who harass you until they
kidnap your car for however long they need to keep it.
Then my son went on line and asked for a
referral from “Six Speed on Line” and they said there was only one company to
call and that was Intercity Lines. Paula and Gary were so easy to work with.
They were on time, professional, very friendly and let me video the entire
delivery. They made what could have been a very stressful event into a very easy
and fun afternoon for my entire family. One more thing…. what a nice truck!!!!!!
I am a licensed Auto Appraiser and supervise 18
other Auto Appraisers so there are times I’m asked to refer an auto transport
company. In the past I would cringe and tell of my bad experience. Now I can
recommend Intercity Lines with confidence. Thank you and please thank Paula and
Gary again for doing such a fine job in delivering my son’s 350Z Roadster in
perfect condition. I’m happy to say this was money well spent.
Charlie N.
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Ferrari Transport
Hello Nicki,
I've used the services of Intercity Lines for
almost 18 years. I've always found everyone I've dealt with to be courteous and
true professionals and do their utmost to care for the vehicles they are
entrusted with.
In this particular case, I once again relied on
Intercity Lines to transport a recent acquisition from the Chicago area to
California.
The Driver, Paul Roling handled this with the ease and integrity I've come to
know and truly appreciate.
My thanks to Intercity Lines and to Paul Roling and his wife Linda for their
assistance.
Erik N.
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2010 Porsche GT3
Hello Nicki,
Paul and Linda Roling delivered my 2010 Porsche
GT3 yesterday and did an amazing job. This was my second time using your company
and this delivery went better and smoother than I could imagine exceeding my
expectations. Thank you all so very much. I will continue to support Intercity
Lines any way I can you all are truly the best of the best.
Cheers,
Greg
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Volvo Delivery
Hi Nicki,
It was just perfect. Ed Jordan is a real asset
for your company. This last trip was the fourth time I've used Intercity Lines
and have never been disappointed. From scheduling with Brandy, to delivery by
your drivers, it was truly professional. I've asked Brandy to schedule me for
the trip home in April, 2010, and have peace of mind that this portion of my
schedule is in the best of hands.
Thanks for giving me the opportunity to comment.
Best Regards, Bob
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1960 Chevrolet Fleet Side
Pick Up
Jim,
Here's a little documentation of my 1960 Chevrolet Fleet-side pick-up being
loaded in Valley Village, prior to the journey to his new owner (first time
Intercity client) in Central Texas. I call on you guys when it's long distance,
because I trust Intercity entirely. Short distance, I've got my own Hodges
Hauler.
Take Care, and thanks for the usual and expected kid glove treatment.
Eric P, Valley Village, CA



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BMW Delivery
Hi Nicki,
Just returned from Scottsdale and wanted to
reply to your e-mail.
I can’t tell you how pleased and relieved I am about sending my BMW across the
country. I did some research and spoke to a few people who have done this and
boy did I hear some horror stories. I finally spoke to a friend who recommended
your company to move my car to Scottsdale. I will admit it was at a higher cost
but at the end of the day well worth it.
Your driver Gerry was just terrific; he picked up the car at my office and
professionally handled all the detail like a pro. We said goodbye and he told me
he would be delivering the car early next week. Well I did hear from Gerry the
next week and he told me more specifically when to expect him.
The car was delivered as promised on Tuesday before noon and off we went. It was
nice to put the top down and feel the warm AZ sun. Gerry is just a delight and
you are very lucky to have someone who really knows his stuff.
I will gladly recommend your to company to anyone who I know that has plans to
move a car and I will certainly be sending all my cars to Scottsdale as soon as
I figure out how to move my business there.
Thanks again for a perfect delivery.
Best, Stephen
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Cobra Transport
Nicki,
I fully intended to call you yesterday to let you know that the delivery took place; work got in the way and I found myself at 9pm PST rather quickly.
The transport went flawlessly… Randy was an absolute professional… he kept in touch all along the way and even went the extra mile to help me push the car in to my shop. This was not a simple task either, as he had to drop it about 1/8 of a mile away from my house due to road conditions. He didn’t even think twice, just said “…are you ready to push?” What a great guy you have working for you; he really portrays a good image of the company.
I’m very impressed with Intercity Lines as a transport company and fully intend on giving you a great reference on the FFcobra forums, or anyone else I come across in need of auto transport.
Thank you for working the schedule with me and handling the logistics of the payment check for the purchase of my Cobra. Intercity was a few hundred dollars more than the cheapest ‘unknown’ auto transporters out there… an absolute ‘no brainer’ decision for the sanctity and security of transporting any vehicle.
I thank you again for taking such great care of my dream car and delivering it safely to me.
Cheers,
Jim W.
Santa Rosa, CA
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Santa Clara to Boston
Jim,
Thank you so much for managing the pick-up from Santa Clara so quickly for us. We truly appreciate the fact that you were able to accommodate our request within a few days so we could go home to Boston even sooner than we had hoped!
Moving from east to west and back again as often as we do, we always know that the easiest part of the process is dealing with Intercity. We never have to worry about our cars. Best regards to Nicki and tell her thanks for assigning us to Jerry.
Thank you again,
Elizabeth
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10 Year Repeat Customer
Hi Nicki,
Thanks for the call and email. I really appreciate the service that Intercity provides. I have been using you all for close to 10 years now and I would not think of using anyone else. I know that your drivers are going to courteous, communicative, and most importantly, on time. I never saw it coming, but I was bitten by the car collecting bug years ago and am constantly chasing some new dream classic car to bring home and every time, your staff have been so easy to work with. Please tell David how please I am, I met him once at the Intercity office to pick up my Ferrari Lusso shipped out from SF to my wedding in Maine, another perfect shipping experience.
Thanks again,
Chris R.
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Great Service
Hi Nicki,
I have been in meetings all day and just finished... WOW !!!
What great service and thank you !!! Jerry was great and we worked out an early am delivery and he was actually a little early (smile).
The equipment is impressive and it shows the world class operation you have.
Thank you for the great follow up, coordination and delivery. I will definitely be recommending your service to others and the next time I need to move a car, I will be calling.
Please make sure Jeff knows I really appreciate the job you did.
Thank you and take care.
Senior V.P. at FedEx who wants to remain anonymous.
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Tremendous Service
Howdy,
I just wanted to thank you all for the tremendous service I have received from all of you for the transport of my daughter's car from Indiana back to Los Angeles. The car arrived at our home today.
As you may recall I was referred to you by my son, David, who is a specialist with Gooding & Co.
Each of you were just a tremendous help in setting this up and following up with me and I have to also express my appreciation to the drivers, Don and Mary Hartley, who were just superb.
Everyone in your company has been absolutely professional in every respect.
I must tell you the car was picked up when promised, delivered when promised and literally done "door to door". Along the way the Hartleys took it upon themselves to keep me posted of status at every step and I am especially impressed as when they picked up the car from my (teenage) daughter at school in Indiana, the Hartley's called not only to tell me the car was picked up but that they had made certain my daughter was back safe and sound in her apartment. Just amazing care and service.
I also must tell you that I have used some of your competitors in the past. Cars were not picked up when promised, not delivered when promised and not taken "door to door" and instead left for days in holding yards, contrary to the promises I was made and contracted for. I was never provided with any status and unless I called I never knew what was taking place. On the contrary, I never made one follow up call with your company as, to reiterate, I received a status report every step of the way.
Your company's service has simply been outstanding and i look forward to working with you this summer. As you will recall I have an order in place to ship a 1957 Porsche Speedster from Los Angeles to Pebble Beach and back to Los Angeles during Pebble Beach week in August. (btw, I'm sure all your drivers are superlative but if you could assign that job to the Hartleys again, that would be great. But, again, I'm sure all your drivers are great).
Thank you again and I look forward to hearing from you as we get closer to August for my next shipment.
I have already referred you to one of my neighbors and would not hesitate to recommend your services.
Best - Jeff B.
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Porsche Transport
Nicki,
Was
a great experience! Ed kept me
informed during the entire trip and
was most punctual! He even helped me
out by discovering a few flaws that
I had missed in my pre-purchase
inspection of the car. Your company
came highly recommended, you were
the low bid and there were no
surprises.
I
will not hesitate to call on you
again if the need arises and will
personally recommend both your
company and Ed personally if I know
of anyone needing the service you
provide.
Thank you, Bill
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Thank You
Nicki,
Everything went better than I had
expected. Paul and his wife were a
pleasure to deal with and very
professional and treated the vehicle
like their own. I am glad to know
you are out there and will be sure
to recommend you to anyone
transporting a vehicle.
Thanks again and pass on my
appreciation to Paul.
Regards, Shaun
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Boat Delivery
Hi Nicki,
I
just wanted to drop you a quick note
thanking you for your assistance in
getting my commissioned and
custom-built Melonseed Skiff
delivered from Crawford Boatbuilding
in Marshfield, Massachusetts to
northern Indiana. Everything was
just as planned and as promised.
The
delivery team of Tim Schaefer and
his wife Anne could not have been
any nicer! They were fabulous to
work with and kept me informed of
their progress as they got close to
delivery. The great care and pride
that they take in the gems they've
been entrusted to deliver is
remarkable, as is their level of
competence.
My
entire experience with Intercity
Lines was fantastic. I would
recommend your services to anyone
seeking a qualified, competent,
careful, and prideful delivery
service!!
Thank you again! Don Baldwin
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Thanks Again!!!!!!
Dear Intercity,
I just wanted to say Thanks Again!!!! I was blessed with a gift from my father of a very special car that he decided to give me. After several anxious months of searching we decided to go with Intercity to transport the Vette from California to Texas. Considering everything was taken care of via the Internet and with two phone calls, I was a little nervous. After speaking with Nikki and then several phone calls from Ed the driver along the way, I was sleeping much better at night. The vehicle arrived when they stated it would and Ed was of great help. I will not hesitate to use Intercity again in the future and in fact I have already mentioned my pleasant experience to several people who might need their services. Being in sales myself I know what it means to satisfy customers and Intercity went above and beyond my expectations...
Thanks
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Black 61 Vette Delivered in Perfect Shape
Hi Sharon,
I just wanted to send an email to thank you and Jim as well as Dale and Kristy for handling the transport of my Black 61 Corvette from Austin Texas to Rohnert Park, California. The car arrived this morning and looked great.
I appreciated the updates I received about your schedule and must say your company is very professional in the way it deals with customers and the way it handles this 'precious cargo'.
As I mentioned on the phone, we'll be relocating to Prescott Arizona in a year or two and when we do, we'll have '5' cars to transport and Intercity Transport will be our first call.
Thanks again. Mike T.
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1969 Mustang Mach I
Just a quick note to let you know that Jerry picked up our car, checked it very carefully for any marks, pits and bumps, and transported it from Florida to Connecticut. He was
extraordinarily professional. He called to set up the appointment, then called again on the morning of the pick up letting us know along the way when we could expect him to arrive.
He arrived in hot sweaty weather looking clean and dry and well kept. Kept his truck on the street where it was level....that may be something all would do, but I was taken by the fact that he was willing to explain why he wouldn't come up the driveway. Polite and professional he got the car safely to Connecticut.
Our heartfelt thanks for a job well done. James F. & Anita T.
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Porsche Carrera S
Thanks very much for the great experience with
your company in moving my Porsche Carrera S cross country from Corona, CA to
Chesapeake, VA.
Your team personnel were all
professional with their dealings. Starting with Jim Bergeron who
expeditiously processed the move. Additionally, he constantly gave me
an update on the status and where-abouts of the truck.
The Truck Driver(husband and wife
team, Steve and Clara) were very professional, courteous and extremely
careful with the car. When my friend at the pick up point told me that
they were taking notes even the small insect stains on the bumper, I
knew right there and then that the car is in good hands! They were
meticulous. That level of attention to detail is Outstanding Service!
My car arrived safely and ahead of
schedule!
Thank you for a great shipping
experience Intercity Lines Team! LT. Mike T.
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Porsche GT3
Dave,
It's that time again to ship another
one of my cars. This time it is my Porsche GT3. I have recently moved
to North Carolina and want to ship one of my cars back to California.
My new zip is 27513 and the zip I am shipping to is 90404.
Been very happy with using your
services in the past so I look forward to working with you again.
I know gas prices are in the toilet
these days so let me know what you can do price-wise again to help.
Again, I can be flexible with the pickup and delivery times.
All the best.
Cheers, Dell
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Great Service
Mr. Wilson,
As a repeat customer, I wanted to
take a moment to tell you that my recent experience with Intercity
Lines was very positive.
Your driver, Mike Morrison, and his
wife Brenda were absolutely wonderful. They took a complicated
delivery, and went above and beyond to ensure that my vehicle was
handled with the utmost care.
You
are very fortunate to have Mike and
Brenda for employees, and I would
use your company again without
hesitation.
Sincerely, Archie C.
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Satisfied Customer
Intercity came recommended by a person I bought a car from in North Carolina. After researching transport services it became clear that selecting a quality organization was going to be a shot in the dark. I went with Intercity and was very pleased, more than I ever anticipated. The crew (Christy and Dave) were very professional and extremely thorough. Christy provided several updates and stayed in contact which was much appreciated. They took upmost care in unloading, inspection and treated the car with care.
Thanks Intercity! Jim D.
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The Deuce Has Arrived
Jim,
Our '32 Ford Roadster showed up in
great shape. I just wanted to drop you a line to let you know how
pleased I am in working with Intercity Lines. I could not have asked
for a more accommodating schedule. I enjoyed visiting with James as we
unloaded the deuce, and he is a great representation of the
professionalism of your company.
Thanks again, and I hope to do
business with you again in the future! Tommy P.
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Thanks
Just wanted to send a note of thanks. I
appreciate the service that Jeff (dispatch) and Roger ( truck driver) provided.
Your company is a class act. I will definitely use you guys again.
Thanks again, Gil V.
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Great Service
Jim,
I want to thank you and your company for the wonderful, above the call of duty customer service that you provide. You have another loyal customer for life!
James arrived this morning with my car, and when it didn't cooperate with the change in climate he was at my aid to make the delivery an altogether satisfying experience.
Kudos to James and the Intercity Lines Team, and Merry Christmas to all! I will continue to spread the word, you took great care of my '66 Le Mans Sprint a couple of years ago when it went west to California.
Yours truly, Vikki P.
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